Frequently Asked Questions

Can’t find an answer? Please don’t hesitate to contact our friendly reception team if you have a question that isn’t listed, we are more than happy to help!

Booking & Check-In

Information about bookings, payments and check-in.

Q: What are the reception hours?

Monday – Friday: 8:30am-5pm
Saturday: 9am – 12midday
Sunday & Public Holidays: CLOSED

Q: Can I book theme park tickets at reception?

All bookings for Gold Coast attractions, tours and theme parks are available at our reception desk – just ask our friendly staff for assistance.

Services & Facilities FAQ’s

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Free WiFi

*Conditions Apply (1 hour or 200MB per day only)


Q: What facilities do you have?

Our facilities include an outdoor swimming pool, undercover BBQ area and private fishing pontoon. Not to mention our Dry Cleaning Service, Lift / Elevator, DVD Library, Security Parking, WiFi Internet, On-site undercover parking, Tour Desk & Non-Smoking Rooms.

Q: Is there car parking available?

Secure undercover parking available with accommodation. (We also have secured guest car parking)

Q: Is the pool heated?


Location FAQ’s

General information about our location.

Q: How close is Surfers Paradise & Broadbeach?

Surfers Paradise – we are in the heart of it! We are also conveniently located across the road from the Chevron Renaissance Shopping Centre.

Q: Are there shops or restaurants nearby?

Supermarket & Liquor shop: across the road

Shops & restaurants: within 5-10 min walking

Q: Is there public transport nearby?

Yes! There is a bus stop at the front door for your convenience & we also have the Gold Coast Tram located a short 5 minute walk from our Apartments. This tram travels right up to Southport to the North & South into Broadbeach & stops at Pacific Fair shopping centre.

Q: What local attractions are in the area?

We are situated on the Nerang River with a number of river activities available including jet skiing, power boating, canal cruising and fishing or you can even hire a BBQ boat and spend a relaxing day out with the family. No to mention great access to the local Theme Parks, tours and attractions the Gold Coast has to offer.

Q: How far away is the race track?

We are located approx. 10 – 15 minutes drive from the race track in Main Beach.

Q: Where can I buy groceries locally?

Yes. We have local stores just a short  minute walk across the road.